CASINOS ORGANIZATION AND CULTURE

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The authors describe the organizational structure of casino facilities with information on different departments, their functions, and the culture within the casino hotel. The first section takes a close look at food and beverage services; the second part delves into the close relationship between casino employees and customers that has led to the creation of a culture within casinos that is highly distinctive. Human resource issues in casinos, responsible gaming and addictive behaviors, and casino as community neighbors are also aspects of casino culture detailed in this book. 160 pgs, 2009

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